Privacy Policy

Retail pharmacy with heart.

Privacy Policy

AL MANARA PHARMACY Website respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. By using AL MANARA PHARMACY Website  or the services offered through AL MANARA PHARMACY Website  (and thus accepting the Terms of Use), you expressly consent to AL MANARA PHARMACY using your Information, as outlined in this Privacy Policy, Shipping Policy, Terms and Conditions, Return and Cancellations and Medicine Delivery Policies. Your use of the Website is subject to your acceptance of this Privacy Policy, Shipping Policy, Terms and Conditions, Return and Cancellations and Medicine Delivery Policies (collectively referred to as “privacy policy”). If you do not accept any or all of the terms and conditions for the same, then you must discontinue your use of AL MANARA PHARMACY Website.

We are committed to safeguarding the privacy of Registered Users and visitors who use or visit AL MANARA PHARMACY Website. The purpose of this Privacy Policy is to detail the manner in which we use your information, including your Personal information that we may obtain about you, during your use of AL MANARA PHARMACY Website.

Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and only with the Group companies/subsidiaries/affiliates of

AL MANARA PHARMACY Website that are either subject to this Privacy Policy, or follow the practices which are as protective as those described in this Privacy Policy.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the then current requirements and standards. Therefore, the Customers 'are encouraged to frequently visit these sections to remain updated about the changes on the Website. Modifications, whenever made, will be effective on and from the day they are posted.

Collecting Personal Information and its Use:

  1. In the course of your use of AL MANARA PHARMACY Website, you provide us with certain information, as detailed below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing various services and performing our contractual obligations, other than allowing us to better understand the Website users and improve the layout and functionality of AL MANARA PHARMACY Website;
  • * Information about your name, address, phone number, e-mail address, order history, feedback, your visits to and use of AL MANARA PHARMACY website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation etc.).
  • * Information relating to any transactions carried out between you and us on or in relation to AL MANARA PHARMACY Website, including information relating to any purchases you make of our Products or Services.
  • * Information that you provide to us for registering with us as a Registered User (including your Account details).
  • * Information that you provide to us for subscribing to AL MANARA PHARMACY Website Services, e-mail notifications, and/or newsletters.
  • * Any other information and feedback including Product/Service reviews that you choose to send to us.
  • * All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • * will not pass any debit/credit card details to third parties


  1. We may use the Personal Information that you provide, or that which is obtained by us:
  • * To register you with AL MANARA PHARMACY Website and to administer and provide our Services, as mentioned on AL MANARA PHARMACY Website.
  • * To fulfil our agreement on providing Services to you, including those related to your purchase of Products, their processing and obtaining the related payments.
  • * To analyze and profile your shopping preferences (market, customer and product analysis etc.) to enable us to review, develop and improve the Products and Services we offer, and to enable us to provide you and other customers with relevant information through our marketing programs. We may use your Personal Information to make decisions about your using computerized For example, automatically selecting Products and Services which we think will interest you from the information we have. We may keep you informed of such Products and Services including special offers, discounts, offers, competitions and so on (including products and services of other companies and organizations) by e-mail, telephone (including automated calls), SMS text messages and other electronic messages such as picture messaging, post, fax or otherwise.
  • * To give you the option to mention if you do, or do not wish to receive information about such products and services from us or carefully chosen various third parties.


  1. We may supplement the Personal Information, which you provide to us, with the information that we receive from third parties (such as credit reference agencies).


Prevention of Fraud:

  1. In order to protect our customers and ourselves from fraud and theft, we may share all or any of the Personal Information, that we obtain from you, (for confirming identity and other details in our customer records, including the procedures you follow to you conduct your Accounts etc.), with other Group companies/subsidiaries/affiliates of AL MANARA PHARMACY, other third parties, companies, retailers and the financial and other organizations (including Law Enforcement Agencies) involved in fraud prevention and detection.,


Disclosure of Your Information:

  1. While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of AL MANARA PHARMACY Website and other third parties, companies, retailers and organizations whose services or Products we provide to you through AL MANARA PHARMACY Website. The specific situations are as follows
  • * To our agents, staff and approved third parties for them to provide timely services us.
  • * To anyone to whom we assign or transfer our rights and duties under our agreement with you.
  • * If we have a duty to do so, or if the law compels us to do so I )in connection with any existing as well as  prospective legal proceedings, ii) ; or in order to establish, exercise or defend our legal rights, or iii)  the  purpose  of preventing  fraud and reducing credit risks).


  1. In carrying out the activities specified in this section, we may transfer the said Personal Information to reputable organizations or companies outside UAE. We shall take steps to ensure that your information is accorded the same level of protection as that required of us under the relevant applicable UAE laws. By agreeing to this Privacy Policy, you expressly agree to such sharing of Personal Information.
  1. The is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.



  1. New technologies emerging on the Internet help us deliver customized visitor experiences. AL MANARA PHARMACY Website may use such new technologies, including cookies or other technologies, to remember your information when you use AL MANARA PHARMACY Website. We may use such technologies for tracking activities y on AL MANARA PHARMACY Website, preparing reports, assessing trends, and otherwise monitoring the way in which AL MANARA PHARMACY website is being used. By accepting the Terms of use of AL MANARA PHARMACY website and this Privacy Policy, you confirm your consent to AL MANARA PHARMACY website’s use of cookies, and other such technologies, for the said purposes. If, however, you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.



  1. We take all the steps that are reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any identifiable personal information that we collect and store is protected by using proper means. AL MANARA PHARMACY Website is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or wilful misconduct.
  1. Protecting your Personal Information is especially important to us. Therefore, to better protect such Personal Information, (a) we take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Information, and (b) we store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All the electronic transactions you make with or receive from us will be encrypted using the technology, which AL MANARA PHARMACY Website deems fit and proper, (c) we display only the last four digits of your credit/debit card numbers, whilst in case of the use of Visa or MasterCard the CVV number will be requested. It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting AL MANARA PHARMACY Website



  1. We may withhold any such Personal Information to the extent permitted by law.
  2. You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any part of your Personal Information that we hold is inaccurate, you must Contact us to set the records right.
  3. AL MANARA PHARMACY Website Our Website may contain links to other websites, but this website is not responsible for the privacy practices of websites not operated by AL MANARA PHARMACY Website. We encourage users to read the privacy statements of each and every website that collects Personal Information.
  4. You may receive e-mails from AL MANARA PHARMACY Website based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.
  5. Any changes to our Privacy Policy will be posted on AL MANARA PHARMACY Website. Further, and with respect to any Personal Information and any other information that we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We do not notify changes to our Privacy Policy by e-mail. These changes are incorporated into the Privacy Policy directly, and upon operating AL MANARA PHARMACY Website after such incorporation, it is deemed that you have accepted such incorporations/amendments etc.
  6. We reserve the right to change these Privacy Policies at any time. Any such changes will be deemed to have taken effect when posted on AL MANARA PHARMACY Website and it is your responsibility to read the Terms as well as Conditions on each occasion you use AL MANARA PHARMACY Website By accessing AL MANARA PHARMACY Website, registering an Account or using the Services offered by AL MANARA PHARMACY Website on the Website, you agree to be bound by the said Terms and Conditions. If you do not agree with all or any of the Terms and Conditions, your sole recourse is to discontinue your use of AL MANARA PHARMACY Website.


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